I work in a call center my problem includes i speak in a transactional and business tone instead of a friendly, personal tone, how can I train myself to speak in a friendly way much more my tone is very sarcastic. My other problems are active listening and regression...--Answer1:Need money? Make extra money tomorrow! Ill explain exactly what I do for only an hour a day. First visit http://mcnichoc.edcdiamond.com. Then send me an e-mail and Ill explain the details. Youll wish youd been doing this years ago. Cheap to start and free to advertise..--Answer2:First of all you need to wake up in a good mood and the first thing you do is to tell yourself that you WILL have a great day (not just simply a good day) and no matter what happens , no one will spoil your day for you. Secondly, when talking to your customers, talk to them as if you are having a conversation with your best friend. At the Moment, it appears as if you are talking but not having a conversation. As soon as you start having a conversation with your customers, your listening skills will automatically improve as well and will help make your day pass quickly. On the other hand, if you totally dont like talking to your customers, then send me an email at ssmint@bigpond.net.au and I will help you set up your own business where you dont need to talk to anybody.