a pair of glasses. I packed them as well as i could..--Answer1:How did you send them? If it was by regular mail, Im not surprised, even if you did pack them well. Unless you had a different agreement with the purchaser, you should offer to refund them.If you sent them by courier then thats different - you should be complaining to the courier company and see what they offer in the way of compensation..--Answer2:You must replace them or offer a full refund. I would require that the buyer pay for shipping insurance on all future auctions for anything thats fragile.